The State of Healthcare Survey 2025, sponsored by Quantum Health and conducted by Employee Benefit News, sheds light on the evolving dynamics between employers and employees concerning healthcare benefits. The survey underscores a significant disconnect in how both parties perceive and utilize these benefits, with trust and communication emerging as pivotal factors.

Employers are increasingly pressured to deliver value amidst rising healthcare costs, leading some to scale back on benefits. However, the survey suggests that such cuts may not align with employee expectations or needs, raising questions about the effectiveness of current benefits strategies. A notable finding is the discrepancy in trust regarding who should guide healthcare decisions, challenging long-held assumptions within the industry.

Janet King, SVP of Content Strategy at Arizent, emphasizes the critical role of trust in navigating these challenges. The survey data indicates that satisfaction with healthcare benefits does not necessarily correlate with their usage, highlighting the importance of targeted communication to enhance employee engagement and understanding.

For employers, the findings serve as a call to reevaluate how benefits are communicated and structured to meet employee needs more effectively. The survey also points to the enduring value of healthcare benefits in attracting and retaining talent, despite the complexities involved in their administration.

For further insights into the survey’s findings, including strategies for aligning benefits communication with employee preferences, download the full report here.

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